Once we receive your returned item, our team will review your request and inspect the item. Please follow the directions in our FAQ page. For Refunds: If you have requested a refund, you must complete the process for returns.

In addition, the product must be in its original packaging, if applicable, in the same condition it was received by you. Please note that all returned items must have the original tags still intact. Return & Refund/Exchange Requests Information along with a picture of the defective product or other evidence with the original initial shipment label is needed for the process. After the item is released, your request for a refund or exchange is subject to our regular return policy as set forth here. Product orders may be cancelled (as described below), but only up until the payment is completed. A failure by you to follow the procedure described below for returns may result in our having to reject a requested return. In the unlikely event that any products you have ordered and received from us are defective, broken, or missing upon delivery to you, we will accept and process return requests from you for such items in connection with our return policy as set forth below. RETURN, REFUND AND EXCHANGE POLICIES Please understand that ALL SALES ARE FINAL once the product has been delivered, except in the case of broken, missing, or defective products.

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